# Legend and Status Definitions **Legend of the different icons used in CreditSnap** [![606261cbd8336603f14b72ad_faqImage[1].png](https://support.creditsnap.com/uploads/images/gallery/2024-06/606261cbd8336603f14b72ad-faqimage1.png)](https://support.creditsnap.com/uploads/images/gallery/2024-06/606261cbd8336603f14b72ad-faqimage1.png)

Status Name	Description	Relevant for Lending?	Relevant for Deposits?
All Stips Cleared	All the stipulations on the application are cleared, and application ready to move to next step. Examples of stipulations - Document Request (Upload), ID verificaiton, Income Verification etc.	Y	Y
Approved	Otherwise known as "Underwriting Approved". This status indicates that the applicaiton has gone through Hard Inquiry, and secured underwriting approval. Approval may be from an external LOS or from CreditSnap internal LOS	Y	-
Complete	Application completed all steps successfully	Y	Y
Core Oboarded	Applicaiton approved, and account booked to Core	Y	Y
Core Oboarding Failed	Applicaiton approved, but Core Onboarding failed	Y	Y
Decline	Application Declined. Can be Credit Decline or Fraud Decline.	Y	Y
Documents Pushed to LOS	Documents on this applicaiton are pushed to LOS	Y	-
Documents Requested	A document request was made to the applicant from the Admin System	Y	Y
Documents Uploaded	Applicant completed the requested document upload	Y	Y
eSignature Complete	eSignature step is now complete	Y	Y
eSignature Incomplete	eSignature started but not complete. If Individual applicaiton, then the primary has not completed eSignature. If a joint applicaiton, then either CoApplicant did not complete the eSignature or both primary and coapplicant did not complete the eSignature	Y	Y
Final Submit	Application submitted for final approval. Most of the time, this should go through automatic approval process, but if not, review for decline reasons	Y	Y
Final Submit (In Progress)	Application submitted for final approval but it is in progress. The odds of seeing this status is very rare, and you may see it if you were viewing the applicaiton or dashboard at the very moment of the final submission step. While some LOS systems can take just a few seconds, some can take up to 40 to 50 seconds to process the final submission.	Y	-
Final Submit (Referred)	Application submitted for final approval, but applicaiton is pending manual review	Y	Y
Final Submit Failed	Application submitted for final approval, but some issues with the LOS or Core system led to an API failure. Pls review for errors and make a final submit again	Y	Y
Fraud (IP or Phone)	1. If application IP address indicates the state is different from the state in the address on application, then it is flagged for Fraud. 2. If application is the 7th in a series of apps from the same phone number or IP within a 24 hour period, then the application is flagged for Fraud. 3. If application first name and last name (or) Date of birth (or) SSN match with your block list record, then it is flagged for fraud This fraud detection happens before soft inquiry so that you do not incur unnecessary and fraudlent credit report pulls.	Y	Y
Fraud Decline	If you are using a Third Party Fraud detection integration AND if the third party recommended Decline	Y	Y
Fraud Review	If you are using a Third Party Fraud detection integration AND if the third party recommended Review. Usual next steps are to review the application for Fraud, and potentially request a document or two for verificaiton before approving it for next steps.	Y	Y
ID Verification Failed	True ID Verification step completed, but system could not confirm if the ID is valid. Usual next step is to review the ID Verificaiton document, and if it is good, then Clear the ID Verificaiton stipulaiton to let the applicaiton move to next step	Y	Y
ID Verification Incomplete	True ID Verificaiton initiated but applicant(s) did not complete it yet	Y	Y
ID Verification Success	True ID Verification step completed, and system confirmed ID is valid AND ID does belong to the applicant	Y	Y
Income Verification Failed	Income Verification step completed, but income does not match what is reported. Usual next step is to request additional income documentation.	Y	-
Income Verification Incomplete	Income Verificaiton initiated but applicant(s) did not complete it yet	Y	-
Income Verification Success	True ID Verificaiton initiated and successfully verified.	Y	-
Incomplete	Applicant left the application before seeing product offers/options	Y	Y
Loan Disbursed	Loan disbursement instructions sent to Core	Y	-
Loan Disbursement Started	Loan disbursement instructions added but not sent to Core yet or did not receive a confirmaiton from Core yet	Y	-
No Hit	Credit Bureau pull unsuccessful - No Hit	Y	Y
No Hit (Bureau Locked)	Credit Bureau pull unsuccessful - Bureau Report Locked	Y	Y
No Hit (CoApplicant)	CoApplicant's Credit Bureau pull unsuccessful - No Hit	Y	Y
No Offer	Applicant not eligible for an offer. See "Offers" tab for reasons for no offer	Y	Y
No Offer (Soft)	Applicant not eligible for an offer but it may be cured by adding a co-applicant. See "Offers" tab for reasons for no offer	Y	-
No Offer - Referred	Applicant not eligible for an offer but it may be cured by adding a co-applicant. See "Offers" tab for reasons for no offer	Y	-
Offer Generated	Application has offers available, but applicant is still reviewing them. None selected yet	Y	Y
Offer Selected	Application has offers available, and applicant selected an offer, but waiting on the final submission	Y	Y
Payment Declined	Deposit transaction declined by payment processor	-	Y
Payment Error	Deposit transaction errored	-	Y
Payment Incomplete	Deposit transaction started but waiting on confirmation of successful posting. Unusual to see this	-	Y
Payment Skipped	Applicant skipped making the deposit	-	Y
Payment Success	Deposit transaction completed successfully	-	Y
Pending OTP	Applicant completed page 1 but did not complete OTP that is prompted after Page 1. Can be an indicator of fraud OR applicant may be trying with a phone number that cannot accept SMS/OTP	Y	Y
PreEligibility Fail	Application Declined prior to bureau pull. Usually geography or age or other types of preliminary declines, designed to reduce bureau costs	Y	Y
Reviewed	A status that can be manually set from the admin system. It is an indicaiton that someone did review the application	Y	Y
Stips Cleared	All the stipulations on the application are cleared, and application ready to move to next step. Examples of stipulations - Document Request (Upload), ID verificaiton, Income Verification etc.	Y	Y
Underwriting Review	Application waiting for Credit Underwriting Review	Y	-
Withdrawn	Applicant requested for the application to be withdrawn	Y	-
Workflow Started	Application is approved and automation/verification workflow started. This is a momentary status change	Y	Y

**CreditSnap System Status Values**

**Offer Status**

NO\_OFFER\_PRE\_FAIL	Pre Bureau Decline
BUREAU\_REPORT\_RECEIVED	Bureau Report is receieved
NO\_BUREAU\_HIT\_COBORROWER	Bureau No Hit for Coborrower
NO\_BUREAU\_REPORT	Bureau No Hit for Primary
NO\_OFFER\_FRAUD\_DECLINE	Fraud Decline
NO\_OFFER\_HARD\_DECLINE	Credit Decline
NO\_OFFER\_NO\_HIT	Bureau No Hit for Primary
NO\_OFFER\_SOFT\_DECLINE	Credit Decline - Can be cured/remedied with co-applicant
OFFER\_GENERATED	Offers generated
OFFER\_GENERATED\_WITH\_LTV	Offers generated with vehicle LTV accounted for
OFFER\_GENERATION\_INITIATED	Offer Generation Initiated, but not successful
OFFER\_SELECTED	Offer generated and applicant selected his/her choice of terms
PEND	No offer but referred for manual review (Not Auto Decline)
TU\_BUREAU\_REPORT\_LOCKED	Transunion Bureau Report Locked
XPN\_BUREAU\_REPORT\_LOCKED	Experian Bureau Report Locked

**Collateral Status**

TRADELINE\_SELECTED	Tradeline is selected
COLLATERAL\_ADDED	Tradeline selected and collateral added but collateral valuaiton not complete
COLLATERAL\_VALUE\_RECEIVED	Collateral added and valuation complete

**Applicants Status:** Statuses from Offer Status and Collateral Status will reflect in this Application Status PLUS the below

All of the above ++
CLOSED\_AS\_PER\_CUSTOMER\_REQUEST	Withdrawn
COMPLETE	Applicaiton is marked Complete
FINANCIAL\_SUBMITTED	Application submitted for final review (manual or automatic) into CreditSnap LOS or External LOS
FINANCIAL\_SUBMITTED\_FAILED	This is observed only with External LOS. If external LOS system is down or unable to accept application, then consents are marked and application updated to this status
FINANCIAL\_SUBMITTED\_FRAUD\_DECLINE	Applicant gave final consent, but a "Decline" flag from external fraud system stopped this applicaiton from being fully submitted to downstream system
FINANCIAL\_SUBMITTED\_FRAUD\_REVIEW	Applicant gave final consent, but a "Review" flag from external fraud system stopped this applicaiton from being fully submitted to downstream system
FRAUD	Fraud identified on the very first step of the app by CreditSnap - usually based on IP or Phone or App Velocity (# of apps) or Match against Bad Actor List
OTP\_VERIFICATION\_PENDING	Applicant did not complete OTP Verification

--- **Below Statuses are related to Approval, Stipulations and workflow after the application is submitted for final review**

**Underwriting Status**

UNDERWRITING\_PEND	System decision indicates manual review is needed
UNDERWRITING\_DECLINE	System decision = Decline
UNDERWRITING\_APPROVED	System decision = Approve

**Lending Fraud / Deposit KYC Level I Status**

FRAUD\_CLEARED	Application CLEAR
FRAUD\_DECLINED	Fraud Decision = Decline
FRAUD\_REVIEW	Fraud Decision = Review

**Lending ID Verification / Deposit KYC Level II (IDV) Status**

VERIFICATION\_SUCCESS	System decision = IDV Approve
VERIFICATION\_FAILED	ID needs Manual Review
VERIFICATION\_STARTED	Applicant did not start ID Verification
VERIFICATION\_SECONDARY\_PEND	Primary completed ID Verificaiton but co-applicant did nto start it yet

**eSignature (Loan Agreement) Status**

DOCS\_SIGNED	eSignatures Complete
DOCS\_STARTED	eSignatures Not Complete

**Payment / Funding Status**

PAYMENT\_SUCCESS	Transaction Completed Successfully
PAYMENT\_SKIPPED	Applicant skipped the payment transaction step
PAYMENT\_STARTED	Applicant started but did not complete
PAYMENT\_DECLINED	Applicant completed transaction but processor declined it
PAYMENT\_RETURNED	Payment refunded by employee
PAYMENT\_ERROR	Payment transaction in error

**Core Onboarding Status**

ACCOUNT\_SUBMITTED	Deposit Account created in Core
LOAN\_SUBMITTED	Loan Account created in Core
ACCOUNT\_SUBMITTED\_PENDING\_COAPPLICANT	Deposit Account created in Core with Primary, but CoApplicant is not added yet (as waiting on disclosure acceptance)
ACCOUNT\_SUBMIT\_FAILED	Deposit Account creation in Core failes
LOAN\_SUBMIT\_FAILED	Loan Account creation failed in Core

Status Name	Description	Relevant for Lending?	Relevant for Deposits?
All Stips Cleared	All the stipulations on the application are cleared, and application ready to move to next step. Examples of stipulations - Document Request (Upload), ID verificaiton, Income Verification etc.	Y	Y
Approved	Otherwise known as "Underwriting Approved". This status indicates that the applicaiton has gone through Hard Inquiry, and secured underwriting approval. Approval may be from an external LOS or from CreditSnap internal LOS	Y	-
Complete	Application completed all steps successfully	Y	Y
Core Oboarded	Applicaiton approved, and account booked to Core	Y	Y
Core Oboarding Failed	Applicaiton approved, but Core Onboarding failed	Y	Y
Decline	Application Declined. Can be Credit Decline or Fraud Decline.	Y	Y
Documents Pushed to LOS	Documents on this applicaiton are pushed to LOS	Y	-
Documents Requested	A document request was made to the applicant from the Admin System	Y	Y
Documents Uploaded	Applicant completed the requested document upload	Y	Y
eSignature Complete	eSignature step is now complete	Y	Y
eSignature Incomplete	eSignature started but not complete. If Individual applicaiton, then the primary has not completed eSignature. If a joint applicaiton, then either CoApplicant did not complete the eSignature or both primary and coapplicant did not complete the eSignature	Y	Y
Final Submit	Application submitted for final approval. Most of the time, this should go through automatic approval process, but if not, review for decline reasons	Y	Y
Final Submit (In Progress)	Application submitted for final approval but it is in progress. The odds of seeing this status is very rare, and you may see it if you were viewing the applicaiton or dashboard at the very moment of the final submission step. While some LOS systems can take just a few seconds, some can take up to 40 to 50 seconds to process the final submission.	Y	-
Final Submit (Referred)	Application submitted for final approval, but applicaiton is pending manual review	Y	Y
Final Submit Failed	Application submitted for final approval, but some issues with the LOS or Core system led to an API failure. Pls review for errors and make a final submit again	Y	Y
Fraud (IP or Phone)	1. If application IP address indicates the state is different from the state in the address on application, then it is flagged for Fraud. 2. If application is the 7th in a series of apps from the same phone number or IP within a 24 hour period, then the application is flagged for Fraud. 3. If application first name and last name (or) Date of birth (or) SSN match with your block list record, then it is flagged for fraud This fraud detection happens before soft inquiry so that you do not incur unnecessary and fraudlent credit report pulls.	Y	Y
Fraud Decline	If you are using a Third Party Fraud detection integration AND if the third party recommended Decline	Y	Y
Fraud Review	If you are using a Third Party Fraud detection integration AND if the third party recommended Review. Usual next steps are to review the application for Fraud, and potentially request a document or two for verificaiton before approving it for next steps.	Y	Y
ID Verification Failed	True ID Verification step completed, but system could not confirm if the ID is valid. Usual next step is to review the ID Verificaiton document, and if it is good, then Clear the ID Verificaiton stipulaiton to let the applicaiton move to next step	Y	Y
ID Verification Incomplete	True ID Verificaiton initiated but applicant(s) did not complete it yet	Y	Y
ID Verification Success	True ID Verification step completed, and system confirmed ID is valid AND ID does belong to the applicant	Y	Y
Income Verification Failed	Income Verification step completed, but income does not match what is reported. Usual next step is to request additional income documentation.	Y	-
Income Verification Incomplete	Income Verificaiton initiated but applicant(s) did not complete it yet	Y	-
Income Verification Success	True ID Verificaiton initiated and successfully verified.	Y	-
Incomplete	Applicant left the application before seeing product offers/options	Y	Y
Loan Disbursed	Loan disbursement instructions sent to Core	Y	-
Loan Disbursement Started	Loan disbursement instructions added but not sent to Core yet or did not receive a confirmaiton from Core yet	Y	-
No Hit	Credit Bureau pull unsuccessful - No Hit	Y	Y
No Hit (Bureau Locked)	Credit Bureau pull unsuccessful - Bureau Report Locked	Y	Y
No Hit (CoApplicant)	CoApplicant's Credit Bureau pull unsuccessful - No Hit	Y	Y
No Offer	Applicant not eligible for an offer. See "Offers" tab for reasons for no offer	Y	Y
No Offer (Soft)	Applicant not eligible for an offer but it may be cured by adding a co-applicant. See "Offers" tab for reasons for no offer	Y	-
No Offer - Referred	Applicant not eligible for an offer but it may be cured by adding a co-applicant. See "Offers" tab for reasons for no offer	Y	-
Offer Generated	Application has offers available, but applicant is still reviewing them. None selected yet	Y	Y
Offer Selected	Application has offers available, and applicant selected an offer, but waiting on the final submission	Y	Y
Payment Declined	Deposit transaction declined by payment processor	-	Y
Payment Error	Deposit transaction errored	-	Y
Payment Incomplete	Deposit transaction started but waiting on confirmation of successful posting. Unusual to see this	-	Y
Payment Skipped	Applicant skipped making the deposit	-	Y
Payment Success	Deposit transaction completed successfully	-	Y
Pending OTP	Applicant completed page 1 but did not complete OTP that is prompted after Page 1. Can be an indicator of fraud OR applicant may be trying with a phone number that cannot accept SMS/OTP	Y	Y
PreEligibility Fail	Application Declined prior to bureau pull. Usually geography or age or other types of preliminary declines, designed to reduce bureau costs	Y	Y
Reviewed	A status that can be manually set from the admin system. It is an indicaiton that someone did review the application	Y	Y
Stips Cleared	All the stipulations on the application are cleared, and application ready to move to next step. Examples of stipulations - Document Request (Upload), ID verificaiton, Income Verification etc.	Y	Y
Underwriting Review	Application waiting for Credit Underwriting Review	Y	-
Withdrawn	Applicant requested for the application to be withdrawn	Y	-
Workflow Started	Application is approved and automation/verification workflow started. This is a momentary status change	Y	Y